Refund Policy

Effective date: April 01, 2021

We undertake to provide You the merchandise that matches the deadline, quality, and instructions. If we neglect to do so, You're entitled to a partial or perhaps a full refund according to this Refund Policy.

Each refund case is reviewed separately by our team. We reserve the proper to deviate from the Refund Policy in case such deviation favours You even as we understand that the circumstances could be unique and never fully included in this Policy.

Cases when you are entitled to a refund:

  • No Writer assigned/no Orders happening. In this instance, we can refund 100% of the funds at balance account. So that you can claim straight back the money from your own current balance, you need to press "Request a refund of your balance" on your personal page (tab "Balance").
  • The Writer was assigned, however, you decided to cancel the order. We reserve the funds from your own account if the Writer is assigned. In this instance, the refund amount varies from 100% to 20% depending on the stage of work done by the Writer.
  • Missed Deadline. When this happens we may make a partial refund of an appropriate total compensate for the late delivery if it happened by our fault, and we were not looking forward to any information from the client. Such cases are individual and will be decided with each customer.
  • Not satisfied with the quality. Our bodies works the way in which that we explain to you parts of the item before you approve it. Thus, you simply release funds after you checked the product and agreed having its quality. Ergo, we will perhaps not accept quality claims following the product is approved by You.
  • No refund claim is accepted for Tips.

Please contact us in case there is any non-described situation.

Unclaimed Balance

We encourage You to use or claim Your positive Balance within a year after the funds were deposited last time.

In 275 days after the last activity with the Balance, we shall send You a warning email with a reminder of your current Balance. You should have another 3 months to claim the funds or utilize them on our platform. In the event after 365 days, neither of these events takes place balance will be annulled. We reserve the right to bring back the Balance following this period in exceptional cases. Please contact support in such instances.

Refund processing

Following the refund confirmation, We will process it within 4-6 business days. Take note, that the organization can not be held accountable for your bank fees, processing time, and/or possible delays occurring as a result of any bank service dilemmas.

! Please be aware that all refunds will be provided via the initial method of payment.

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